Don’t buy a Z8 directly from Nikon, customers say
According to posts on Reddit, it seems that quite a few customers have had their Nikon Z8 (buy here) orders cancelled, some without any reason provided whatsoever. The only thing these posts have in common is that they were all ordered (or pre-ordered) directly from Nikon itself. This doesnât appear to be an issue with other retailers â or, at least, not enough of an issue that people are posting about it.
The posts typically say that the customer placed their order, received confirmation of their order and then suddenly received emails letting them know that their orders had been cancelled. The issue appears to stem around bank or credit card authorisation, but exactly where the blame lies isnât quite clear.
One user pre-ordered the Nikon Z8 on the first day in anticipation of a round-the-world trip beginning on June 7th. On Thursday, May 25th, they received an email telling them that their order had been cancelled. When they called Nikon to follow up, they were basically told, âYeah, it happensâ, with not much more of an explanation after that.
When I called, the dude on the phone was like âwell that sucks, go get it at Best Buyâ
â Fishhook007
The user made another pre-order and after a call to Nikon, they were told that theyâd get their old place in the queue back but theyâre not confident that theyâll receive the camera in time now.
In response to this post, other customers commented with their own similar stories of ordering direct from Nikon only to have them cancelled without warning or much of an explanation. Itâs unclear whether the cancelled orders are the fault of Nikon or the banks and credit card companies.
It happened to me as well. Bummed about it. I pre-ordered from B- &H now with the hope that I wonât have this issue with them. But now Iâm in the back of the line.
â Cold-Island-6338
The common thread with each of the customer reports is the banks and credit card companies. Being such a large amount and a purchase thatâs perhaps a little out of the norm for their usual spending habits, many of the transactions were flagged as fraud. This is understandable and perhaps expected, but why does the problem appear limited to only Nikonâs direct sales? Why arenât we seeing the same issues regularly popping up for B&H, Adorama, WEX, or other large camera gear retailers?
A similar thing happened to me. I preordered on announcement day and I received the order cancelled email this morning. My bank flagged it as potential fraud, and texted me immediately. I was able to text back to allow the transaction to go through, but Nikon would have to run the payment again. I called Nikon and the rep told me that thereâs nothing they can do after a transaction is cancelled. They canât simply run the payment again. From the cancellation email to the call ending with the rep all happened in less than 5 minutes. So now Iâm back in line waiting on a backorder. Iâm a NPS member, but only time will tell when the order will be fulfilled. The rep said I was the 8th person she talked to today with the same issue.
â Over-Medium2552
Another user, bettie-rage, documented their experience in another post on Reddit.
My bank assumed my Nikon z8 order was fraud and cancelled it!
by u/bettie-rage in Nikon
Again, people commented, responding with their own personal accounts of ordering directly from Nikon. And it seems like this isnât a new issue, either. Users also reported having their pre-orders cancelled last year when the Nikon Z9 (buy here) was announced.
Nikonâs dumb ordering system means I canât buy a Z9 from them
by u/Wildcat84A in Nikon
Even cameras that werenât on pre-order and had been available for several years have seen orders cancelled, such as this customerâs Nikon D500 (buy here).
Nikon themselves canceled my order of a D500. Has this happened to anyone else?
by u/TDB4421 in Nikon
In the grand scheme of things, it probably isnât a massive percentage of Nikon orders that are seeing cancellations, and the banks and credit card companies do seem to be the commonality between the reports. But Nikonâs follow-up to the cancellations doesnât seem to be that great if the customer accounts are to be believed.
Whether the blame does indeed lie with the banks and credit card companies or with Nikon and how they process the orders isnât clear. But what is quite clear is the advice often given in response to such reports. If you want an increased chance that your pre-orders will go smoothly, make them with local camera shops â if you happen to live somewhere lucky enough to still have one â or through online retailers like B&H or Adorama.
Have you had your Nikon online store orders cancelled?
[via Nikon Rumors]